Why You Shouldn’t Fear Outsourced IT Support
Outsourcing Information Technology (IT) support can be an excellent way for companies to streamline their operations. By outsourcing IT support, companies are able to access the skills and resources that they need without having to employ a team of full-time IT staff.
Here’s how it works: Outsourced IT support is a company that provides IT support to businesses. They are responsible for the maintenance and operation of the company’s IT infrastructure. This can include the:
- Hardware
- Software
- Networking
- Help desk support
- Application support
In this blog post, we’re going to share various reasons why you shouldn’t fear outsourced IT support. On the contrary: Outsourced IT support has numerous benefits. Specifically, we’re going to cover:
- Common concerns about outsourcing
- Benefits of outsourced IT support
- Tips for finding the best outsourced IT support provider
Let’s examine some common concerns first.
Common Concerns about Outsourcing IT
Businesses are increasingly turning to outsourcing for their IT needs, due to the cost and time savings associated with it; however, some organizations still have concerns about outsourcing IT.
In this section, we’ll take a look at some of the most common concerns businesses have when considering outsourcing IT, and how to address them. We’re going to cover:
- Data security
- Control of information
- Cost
Let’s start with data security.
Data Security
The biggest concern for many organizations when considering outsourcing is data security. What happens if the outsourced company loses the data or it’s hacked?
Companies want to ensure that their sensitive data remains safe and secure. To address this concern, businesses should look for an outsourced partner who has experience in complying with all relevant laws and regulations regarding data security and privacy. A reputable outsourced partner will also have processes in place to ensure that any data they access remains secure and confidential.
A great provider like Red River offers 24/7 customer service support. When it comes to data security, you should look for an IT support business that offers experts who are skilled in monitoring your data regularly to ensure it stays safe. Also look for providers who offer cybersecurity services as an added level of protection for you.
Loss of Control
Another common concern businesses have when outsourcing is that they will lose control over their IT operations. It’s important to remember this: You are still in charge of your organization’s IT strategy. The only difference is that you’re just delegating certain tasks or responsibilities to an experienced third-party provider.
Cost
Businesses often outsource IT because of the potential for significant cost savings compared to having an internal team managing their technology systems. This is one of the great benefits we’ll cover in the next section.
A concern, however, is that some outsourced IT support companies have set up fees or long-term maintenance costs associated with their services. The best way to maximize cost savings is by selecting a partner — like us — who offers pricing models tailored specifically to your business needs and budget constraints.
The Benefits of Outsourced IT Support
There are many benefits to outsourcing IT support. We’re going to cover the following:
- Cost savings
- Access to experts
- Scalability
- Improved customer service
Let’s look at each in more detail, starting with cost savings.
Cost Savings
We covered cost in the prior section about concerns regarding outsourcing IT support. However, cost is one of the benefits of choosing to outsource IT support. This can save businesses a great deal of money.
Without having to hire and train their own staff, businesses are able to avoid the overhead costs associated with in-house personnel. According to Forbes, some of these overhead costs include medical expenses and paid time off.
Outsourced IT providers also often have greater purchasing power due to their larger buying volume, allowing them to negotiate better rates on hardware and software purchases.
Access To Experts
When you outsource your IT needs, you gain access to a team of experienced professionals who specialize in providing technical solutions for businesses of all sizes.
This means that you don’t have to worry about finding or training an in-house team that has the necessary expertise — the outsourced team will already have it.
Additionally, the outsourced team will be able to provide expert advice on how best to utilize technology in order to optimize your business operations.
Scalability
Outsourcing your IT needs allows you the flexibility of scaling up or down depending on your current needs. This is especially beneficial for businesses that experience seasonal fluctuations.
For example, if your business experiences a surge during the holiday season or other times of peak demand, you can easily scale up your IT support services accordingly without having to hire additional personnel or invest in expensive hardware or software upgrades.
Improved Customer Service
By outsourcing your IT needs, you can provide better customer service by ensuring that all systems are running smoothly and efficiently at all times. This is especially important for businesses that rely heavily on technology — such as ecommerce websites — where customers expect quick response times and quality products/services delivered promptly and accurately.
With outsourced IT support services, you can rest assured knowing that any technical issues will be addressed quickly and effectively so as not to disrupt customer satisfaction levels.
Finding the Best Outsourced IT Company
Finding the best outsourced IT company is a matter of selecting the best company for you. This can include:
- Reputation of the company
- Your goals and needs
- Price and budget
Since you’re here, it would make sense to determine if Red River is a good fit. We pride ourselves on providing exceptional customer service; therefore, your first step is to get in touch with us.
During our conversation, we’ll determine if our managed IT support services are perfect for your needs. Head over to our contact page next to get in touch with us.
