ENHANCING THE DIGITAL WORKSPACE
We believe technology is meant to improve the end user experience, not hinder it. IT can be a major pain point for users, creating downtime and frustration. Red River provides a full-range of ongoing services to ensure a seamless help desk experience, expert support and device management so that users can get back to what matters most.
Service Desk
Your service desk can make or break your IT experience. As collaboration tools and systems get more complex, it drives the need for faster response times. Red River’s knowledgeable help desk staff has the protocols and technical expertise to support all your systems and help you improve efficiencies across the organization.
Red River provides:
- Help Desk
- Intelligent Service Desk
- KB+Self-Service Support
- AI/Chatbots
- Microsoft 365 Support
Endpoint Computing
Deploying new devices and managing the lifecycle of your current devices can demand extensive time and energy from your team. Red River can auto-provision new endpoints and manage the entire device lifecycle so your deployments are faster and more efficient and you get the most value from your technology investment.
Red River provides:
- Image Deployment & Management
- Auto-Provisioning Services
- Asset Management
- Lifecycle Management
Virtual Desktop
Red River can help you move to and maintain virtual desktops to leverage costs savings, decrease security risks and improve disaster recovery. We deliver expertise across a range of solutions to bring you the right technology for the job.
- AVD
- AWS Workspaces
- Citrix
- VMware
Deskside Support
We can extend support across your entire organization, no matter the complexity. Whether you need support for highly-secure users, ongoing dedicated in-person support or routine on-site visits, Red River can expand to serve you where you need it most.
Red River provides:
- Dedicated Onsite Support
- Emergency Dispatch Support
- Scheduled Onsite Support
- Persona-Based Services
- Customer Service Centers
- Secure Storage Lockers
- Classified Support Services
Unified End Point Management
See the whole “digital picture” provides organizations a major advantage in identifying vulnerabilities, accessing use of resources and ensuring proper security practices. Red River can support your entire ecosystem with a single interface for managing configurations, security and applications.
Red River provides:
- Device Management
- Patch Management
- Configuration Management
- Endpoint Security
- Endpoint Backup & Recovery
- Internet-of-Things
- Mobile Device Management
- Mobile Application Management
LET’S
GET STARTED
INFO@REDRIVER.COM
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