IT HELP DESK SERVICES AS AN
EXTENSION OF YOUR TEAM
Outsourcing IT help desk support is a vital first step towards proactive maintenance plans. By outsourcing IT service desk support for Tier 1 and Tier 2 help desk support, an organization can re-focus its existing internal IT team towards developing innovative and proactive solutions.
IT help desk support can give your organization the boost it needs to finally transition away from reactive IT maintenance towards proactive IT development.
Red River offers complete managed IT help desk support solutions, intended to free up your organization’s internal IT team and let them focus on the company’s most important initiatives.
STRATEGIC SOLUTIONS
OUR Managed Services CAN HELP YOU WITH
TOOLS AND TELEMETRY
Our team will help you save time and money. With Red River, you gain access to advanced tools and reporting to better understand your digital environment. Data can drive your decision making and help determine when technology may be inefficient, particularly in the case of addressing legacy tech systems that may be outdated.
24/7/365 CUSTOMER SERVICE
Red River specializes in round-the-clock help-desk work and can deliver this at a more affordable, efficient rate. Our team of experts are well-versed in the use of special tools for analytics, reporting and monitoring.
DAY-TO-DAY MAINTENANCE
Between patches, OS upgrades, and hardware upgrades, planning and executing technology changes for companies of hundreds or thousands of employees is often a full-time job in its own right. Red River can handle this everyday maintenance to keep the lights on, letting your full-time IT staff focus on addressing future-looking, big-picture tasks.
TALENT AND GROWTH MANAGEMENT
Rapid growth can be challenging for an organization, as hiring too few workers can result in being short staffed, while being overstaffed means having to lay workers off. Partnering with Red River allows you to be conservative with your extra hiring, bringing on new full-time hires only when you’re certain that you need them, and managing excess need with certified, well-trained contract workers. Leverage us to bring flexibility to projects and acquiring team members.
It may not be feasible for an enterprise to bring on a full-time employee just because they’re an expert in one particular piece of software or infrastructure. It is a far more efficient use of resources to contract someone who knows the ins and outs of these various tools.
OBJECTIVE ADVISOR
Sometimes, you need an outsider’s viewpoint to decide what the correct course of action is, and a veteran MSP can be a great source of advice. Since Red River has worked with multiple companies, there is a high likelihood that we have encountered a given issue before. Having an objective third-party analysis can help overcome the “well, we’ve always done it this way” mentality.
Red River’s expert
Managed Services
LET’S
GET STARTED
INFO@REDRIVER.COM
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