8 Traits of the Best Managed IT Support Services

Managed IT support services are a well-established business model with many benefits. Companies without an IT staff that want to scale leverage the expertise of an outsourced partner. Managed IT support services help these companies free up internal tech teams. These are just a few benefits of leveraging managed IT support services. There are many of these services to choose from, but each provider is different. What traits should you consider if you seek a managed IT service provider? What are the characteristics of the best managed IT support service providers? We have answers that will guide your decision making.

What Should You Look for in the Best Managed IT Support Services?

Over 60% of companies of all sizes rely on managed IT support services to run their businesses. Managed IT support services save companies money and time, making these partnerships highly valuable, no matter the business size.

At some point, these organizations decided to outsource to a third-party resource. Given the volume of managed service providers available, what did these companies look for in their third-party vendor partnership?

1. Proactive
   The best managed IT support services take a proactive approach to IT support. Instead of waiting for problems, these providers anticipate and take steps to prevent them. The best managed IT support services can minimize downtime and keep businesses running smoothly by proactively monitoring your networks and troubleshooting problems before they happen. This proactivity means tracking systems and networks 24/7 to detect potential issues before they become critical.
2. Expert
   Managed IT support services need a team of experts who can handle all aspects of your tech infrastructure. This resource need includes everything from setting up and maintaining hardware and software to providing cybersecurity and disaster recovery solutions. The best managed IT support services employ certified professionals with extensive experience in IT support.
3. Customized
   Every business has unique IT needs. The best managed IT support services understand this and provide customized solutions that meet the specific needs of each company. This business requirement means the services provider must tailor their work to fit their clients’ size, industry and budget. Customization ensures your company gets needed support without paying for unnecessary services.
4. Responsive
   When IT problems occur, businesses need support that is responsive and timely. The best managed IT support services provide rapid response times and efficient solutions to minimize downtime. They have a dedicated support team that is available 24/7 to help when you need it. A fast response from your IT managed service provider ensures that your business can get back up and running quickly in the event of an IT issue.
5. Transparent
   Effective communication is essential for any successful business relationship. The best managed IT support services prioritize communication and provide regular updates to their clients. They inform customers about system performance, security issues and other critical IT matters. This level of communication ensures that your business remains on top of the status of its IT infrastructure.
6. Established
   The best managed IT support services have a proven track record of success. They have a history of providing reliable and effective IT support to businesses. Before choosing a managed IT support service, companies should research its reputation and read reviews from other clients. This research and due diligence ensures that your company works with a reputable and trustworthy managed services provider.
7. Scalable
   As businesses grow, their IT needs can change. The best managed IT support services provide scalable solutions that can grow and adapt to your company’s needs. This scalability means that you can add or remove services as needed without disrupting your IT infrastructure. Scalability ensures that businesses can always get the IT support they need, no matter how much they grow.
8. Strategic
   The best managed IT support service companies take a strategic approach to IT support. They work with businesses to develop long-term IT strategies aligning with your business goals. A strategic approach means identifying areas for improvement and implementing solutions that support growth and success. These efforts can help your business stay ahead of the curve and achieve its objectives.

Managed IT support services are a popular option for businesses that want to outsource their IT needs. These services provide companies with a team of experts responsible for managing and maintaining their IT infrastructure. However, not all managed IT support services are created equal. The best managed IT support services possess certain traits that set them apart.

Red River is a managed IT support services provider with a proven track record of success. We exemplify the eight best traits of managed service providers. Our service offerings include support for cloud migrations, a full suite of managed services, from cybersecurity to help desk and strategic support for your digital transformation. Let us show you how our team is exactly what you need. Contact us today.

Q&A

What is a managed IT support service?

Managed IT support is IT assistance from a third-party vendor that provides businesses with comprehensive services to manage and maintain their IT infrastructure. This service is typically outsourced to a third-party provider responsible for ensuring that the organization’s hardware, software, and network infrastructure runs smoothly.

What type of services can a managed IT support services company offer?

Managed IT support services can include a variety of services, such as:

• Monitoring and maintenance of IT systems, including servers, network devices and end points.
• Helpdesk and technical support for employees or customers.
• Backup and disaster recovery solutions.
• Cybersecurity solutions, including antivirus software, firewalls and intrusion detection and prevention systems.
• Cloud solutions, including migration, management and support.
• Software installation and maintenance.
• IT consulting and strategic planning.

Managed IT support services are designed to provide businesses with a cost-effective solution to manage their IT needs without the need for an in-house IT department. By outsourcing IT support, businesses can focus on their core operations and leave the IT support to the experts. This service can save companies time, money, and resources while ensuring that their IT infrastructure is secure, reliable and up to date.