Why Outsourcing Your 24/7 Support Services Makes More Sense
When it comes to providing 24/7 support services, outsourcing can be a great option. An outsourced team can provide cost-effective and reliable IT support around the clock at very little cost. You pay for the 24/7 support services that your organization needs and access to that support, rather than having to hire on an entire employee and customer support team.
Why Outsource Support to a Managed IT?
Outsourcing your 24/7 services to a managed IT services provider will ensure that you don’t need to worry about staff being available at all hours of the day and night. But you’ll still be able to address problems as they arise using your technical support, whether through live chat or an actual on-site support team.
Outsourcing your 24/7 support services will also allow you to focus on core activities, as the outsourced team handles any IT issues that arise. The additional cost savings associated with outsourcing can be significant, as it eliminates the need to hire and train in-house staff who would otherwise be needed to provide around-the-clock IT support.
Today, we’ll look at some of the obvious benefits of outsourcing your customer support team in addition to some of the less obvious benefits.
The Obvious Benefits of Outsourcing Your 24/7 Support Services
Outsourcing your 24/7 support is cost-effective and provides you with 24/7 services — services that would be otherwise prohibitively expensive and difficult to manage and maintain.
- Outsourcing provides eliminates the need to pay for additional staff or resources when they aren’t needed.
- Outsourcing makes it easier to acquire 24/7 support: you don’t need to hire and manage internal staff, and you can scale down as desired.
- You get the benefits of 24/7 support, which include increased productivity and minimized downtime.
So, if you need 24/7 support, the obvious solution is to outsource it. Outsourcing gives you all the advantages of 24/7 support services without the cost of 24-hour IT support.
The Hidden Benefits of Outsourcing Your 24-Hour IT Support
But there are more benefits than just the obvious ones. Outsourcing your 24-hour IT support services also: increases employee satisfaction, improves your accessibility to experts and accelerates your internal IT team.
Increase employee satisfaction
Outsourcing provides employees with access to 24-hour IT support and relief from the burden of needing to be available at all hours.
And that’s important.
It’s difficult to hire reliable employees right now. Churn is tremendous. Many employees are looking for better opportunities and aren’t staying long.
By providing complete IT support, you can ensure that your employee experience is a positive one. Ultimately, this will lead to your employees staying longer. It costs up to three times more to train an employee than to keep them on. No one wants to lose an employee and then have to train another one.
It provides you with expertise
It provides your organization with access to experts in their field who are up to date on the latest technologies.
You probably can’t hire an expert in every single IT task that you have. And why would you want to? But an MSP already has access to experts in virtually every IT niche. From networking professionals to SaaS solutions management, they can give you the expertise that your organization needs at a mere fraction of the cost.
It accelerates your internal IT team
Having access to 24/7 IT support services also helps accelerate the development of your in-house IT team. They can offload some of the more mundane tasks to focus their energy on larger projects and initiatives.
Are there IT projects that you’ve been waiting on that you’d like to finally complete? 24/7 support services can help you do that job. And it means that you’ll get more value out of your internal IT team than you would have otherwise, if they spent all their time putting out fire.
Today, innovation is what frequently makes or breaks an organization. Don’t set it to the side.
It reduces the chances of a major security issue
The longer a security breach goes on undetected, the more damage it does and the harder it is to contain.
Outsourcing your 24-hour IT support can help protect your organization from malicious actors. It provides you with an enterprising team that is constantly monitoring for suspicious activity and takes the proactive steps necessary to protect your data.
A major security issue won’t just cause your business to come screeching to a halt. It can also cost you millions of dollars in lost brand trust as well as liabilities.
It gives you additional agility
Finally, outsourcing your 24/7 support services gives you the agility needed to respond quickly and efficiently to an ever-changing marketplace.
The pace of change in technology is increasing rapidly and companies need to be able to react quickly or risk being left behind. By having access to expertise across multiple platforms, you’re better equipped to make sound decisions and remain agile in the face of change.
And if you need to scale up quickly or even scale down quickly, you have the resources to do so. Your MSP can support you through any change that your organization needs to take to adapt to the new industry.
The bottom line is that outsourcing your 24/7 support services makes more sense than attempting to provide 24-hour IT support on your own.
Are You Looking for a Cost-Effective IT Solution?
Look no further than an MSP. Through a managed services provider, you can outsource your 24/7 support services, including your regular tier-1 and tier-2 IT help desk. You can reduce your costs by carrying less of an internal IT burden, while also working toward broader IT goals.
Your IT must be managed. But it can be more effectively managed by experts rather than an internal IT team. Get the job done right by hiring specialists. Contact Red River to find out more about the benefits of outsourcing your 24/7 support services.
