Why 24/7 IT Support Is Key to Adopting Modern Workplace Solutions
If there is one of a few things in this world you can count on to be predictable, it’s the rapid pace that technology evolves. For several years now, businesses avoiding investments in technology quickly fell behind their competitors. As we progress deeper into the second decade of the 21st century, this is perhaps truer than ever.
Change is difficult, but it is a necessary element of developing and keeping up with modern workplace solutions where tech is concerned. Providing 24/7 IT support is also an important factor – you cannot afford to let your employees languish when tech problems emerge to muddle through issues themselves. Not to mention, your enterprise could take a serious financial hit with either a long-term incident or consistent timeframes associated with downtime.
In this article, we’ll look at why operational tech matters and why committing to providing 24/7 IT support as a part of your modern workplace solutions is a smart strategic investment.
Why Operational Tech is Critical in the Modern Workplace
Modern organizations essentially rely upon working technology to remain competitive and relevant in their respective industries. While technology investment is a must these days for operational reasons, there are many advantages to developing a digital workplace collaborative environment. These include but are not limited to:
- Higher levels of productivity
- Cost-effectiveness
- Better customer satisfaction
- Scalability
- Stronger cybersecurity
- In-house and remote work support
To succeed, your teams need reliable IT 24/7 support. Just one major technical glitch or cybersecurity event can completely turn things upside down, causing significant disruption and leading to costly downtime, frustrated employees and irritated customers. On the other hand, providing strong end-user support can make a positive impact, even during periods of technical hiccups which will have a ripple effect throughout your organization.
Your IT Partner Can Help You Leverage Your Tech to Its Fullest
While it’s important for enterprises to stay up to date with technology, by the same token, it’s wise for an enterprise to not invest in the latest technology simply to boast the latest bells and whistles. At a minimum, the tech you choose to deploy must be practical and, if you can leverage it to the fullest to boost your competitive advantage, even better.
For example, Microsoft Teams is a very powerful collaboration tool that provides great levels of opportunity, however, many businesses just use it as a glorified chat system. When you work with a 24/7 IT support MSP, your partner can help you get the full potential out of any tools you invest in so that you’re more efficient with your spend.
Enterprises Enjoy Numerous Advantages Utilizing IT 24/7 Support
When you consider where to invest your IT budget, as an enterprise decision-maker, it is of value to consider the numerous advantages associated with contracting 24/7 IT support. Let’s take a look at a few of the top benefits your organization will enjoy.
Better Levels of Productivity
Let’s face it, downtime is costly and negatively impacts your brand. Not to mention, happy employees are more productive employees! By employing round-the-clock IT specialist support, you can reduce disruptions and enjoy higher levels of productivity. This enhances your efficiency and keeps employee frustrations to a minimum. Your staff will also have more time to focus on their primary job responsibilities instead of trying to troubleshoot tech issues that are most likely out of their ability to resolve.
Higher Levels of Cost-Effectiveness
Maintaining an in-house IT team makes sense for some enterprises, but for others, it can be very cost-prohibitive. Working with an MSP that can provide you with continuous IT support around the clock is often a more cost-effective solution. You pay for the knowledgeable and high-quality services you need without the salaries, benefits, recruiting, hiring and training costs associated with maintaining a full-time IT staff. In fact, you can take the savings and use it to invest in your enterprise’s core competencies and future endeavors to help your brand grow.
Better Customer Satisfaction
In today’s fast-paced world, customers and clients now expect immediate results. Slow websites, glitches, canceled transactions and generally lower-quality customer service due to technology problems water down their experience. Furthermore, they aren’t going to be shy about voicing their opinions in online reviews or on social media. Over time, these types of complaints can create a significant blemish on your brand.
Ultimately, businesses that experience technical issues often eventually lose the trust of loyal customers. By adopting a 24/7 IT program, you can respond quickly to issues and effectively resolve issues either proactively or, at a minimum, as soon as possible, decreasing customer unhappiness. With your response team proactively identifying problems and providing fast solutions, you’ll level up on your delivery of service and, as a result, enjoy better customer/client satisfaction.
Room for Scalability
Scalability is a critical factor to think about when investing in modern workplace solutions. To enjoy future success, your enterprise will need to develop a technology strategy that has the flexibility it needs to facilitate growth. The bottom line is your IT infrastructure needs to have the capacity to expand and adapt as your company evolves and/or grows. Today’s corporate environment demands nothing less. With a 24/7 IT support team at your disposal, you can meet expectations since you’ll have the ability to consult with them at any time to bring about solutions when your business needs them.
Strong Cybersecurity Strategy
In the modern workplace, enterprises can no longer avoid putting an emphasis on cybersecurity. Investing in a cybersecurity strategy is just as important as investing in other revenue-generating initiatives, such as sales or marketing. While you may not get an immediate ROI on your cybersecurity investment like you do with other budget lines, by reducing your chances of experiencing an incident, you’ll avoid the high costs associated with breaches and data thefts.
Also important to consider is that just one breach or data loss incident can cause you to lose consumer trust. Some statistics suggest nearly one-half (47%) of consumers stop doing business with a company when they lose trust in a company’s digital security. Additionally, a whopping 84% of consumers would consider jumping to a competitor while 57% say switching companies would be “likely.”
Working with IT 24/7 support empowers your business to proactively protect its technology assets, both those on-premises and in the cloud. Your MSP partner will keep an eye on all your network traffic to ensure nothing unusual or suspicious is occurring. If something doesn’t look right, they can quickly put a stop to it, preserving your valuable data assets from unauthorized prying eyes.
In-house and Remote Work Support
If your enterprise is like many others across a large spectrum of industries, you have a combination of in-house and remote employees working for you on any given day. Giving both groups the IT support they need is critical so you can ensure their satisfaction while keeping your operations running smoothly. Happier employees equate to better service, which leads to stronger productivity and optimal customer service.
Onsite employees aren’t going to want to deal with consistently explaining to customers or clients why something isn’t working nor are they going to want to waste time troubleshooting issues they cannot easily fix, if they can provide a fix at all. For remote employees, having access to the critical applications and data they need is important. A knowledgeable IT support team can deliver the infrastructure they need to help them remain continuously connected in a digital environment that is secure.
An MSP that can be on call around the clock to provide you with the expert assistance that your on- and off-site staff needs to use their devices and applications will go a long way towards delivering the ongoing support they need to do their jobs. Simply knowing a team with the expertise they need is just a phone call away and provides your employees with complete reassurance. This helps establish a stress-free working environment since they won’t waste time worrying about what to do if technology problems emerge throughout the course of their workday.
24/7 IT Support is Key to Adopting Modern Workplace Solutions
The evolution of technology isn’t going to slow down anytime soon. If anything, it’s going to move at even more rapid paces. The advantages IT 24/7 support provides cannot be understated. Having it keeps your staff productive and your customers/clients happy. IT support also ensures your network, applications and systems are operational around the clock.
If an issue emerges, your support team can mitigate or, at the very least, quickly resolve the problem. While it is true you’ll have to make an investment to establish your 24/7 IT support, when you weigh the costs associated with managing IT internally, chances are your budget will be healthier by utilizing third-party technological support.
Contact Red River to Learn How We Can Provide Expert Support
Every enterprise needs IT support 24/7. It’s a fact of doing business that cannot be neglected or ignored. Technology is the backbone of modern businesses and those that do not invest in their IT assets will quickly find themselves falling behind the competition and/or tarnishing their brand image through either cybersecurity incidents or by delivering lower-quality experiences and services.
The expert IT team at Red River is fully equipped to provide you with the comprehensive, on-demand 24/7/365 support solutions your end-users need, regardless if they are working onsite, from home or from another location. Our staff can also assist with user application training and suggest solutions. With a smooth-running tech infrastructure, your customers and clients will experience the immediate, high-quality service they expect.
Ready to learn more about the solutions your organization can enjoy by partnering with Red River? We’re happy to talk about our services, answer any questions you may have or demonstrate ways we can help you level up your IT support capacity. Contact us today to schedule a consultation.
