Red River Deliverables-Based IT Services Contracts
Red River was awarded a contract by the Texas Department of Information Resources (DIR) to provide Deliverables-Based IT Services under the DIR’s Cooperative Contracts Program. The DIR contract number Red River holds for DBITS is DIR-TSO-3945.
WHY RED RIVER FOR DELIVERABLES-BASED IT SERVICES?
Red River offers Deliverables-Based IT Services under this contract. The specific roles that perform the Deliverables-Based IT Services are listed below.
Application Development
Red River offers application development services to purposely build business applications that work in the exact way you business calls for, and allow you to achieve the best efficiency as required for your business operations. Our project teams are extremely experienced in build web and mobile applications. They will work with you to capture and analyze your business requirements, architect and design the right technical solutions, develop and test the code, and deploy the completed product to your production environment. We adopt the agile software development methodology and iteratively deliver working software so that you can provide feedback early in the game. We have worked with a variety of state agencies and public entities on delivering their mission-critical applications. Please check our performance at http://www.txsmartbuy.com/vpts/1260278015200. Please contact us for your next application development project.
Technology Upgrade/Migration & Transformation
Applications were initiated and developed in an ad-hoc fashion to meet particular business needs. Over time more and more of those kind of applications were maintained and supported across the organization.
- Standalone applications, without interface/integration with other applications/systems
- Running on individual desktops or non-IT supported servers
- Small in scale in terms of number of users and feature set
- Duplicate data entry, inconsistent data and results
- Low availability, without SLA – hidden cost to business operations
- Remain in legacy technology
- Costly to support and maintain such a large number of applications
HOW TO BETTER SUPPORT ONGOING BUSINESS NEEDS AT LOWER COST?
Red River has successfully developed and applied its MCSR strategy for application management and transformation.
- Migration: Migrate an application from one environment to another environment. Changes may be made to the application to adapt to the new environment
- Consolidation: Consolidate one application into another existing application. Merge more than one application into a new application
- Sustainment: Sustain an application in the current environment with the expectation of retirement within certain time frame
- Retirement: Decommission an application from business use
Application Maintenance & Support
Red River offers application maintenance and support services to ensure on-going business continuity for our customers. Application maintenance includes various activities performed during the lifecycle of an application, such as application monitoring and health check, data backup and restore, as well as minor enhancements and improvements.
For any support service to be performed, customer needs to submit a support service request to Red River via email and/or phone, designating the urgency of the request as High, Medium, or Low. Within the Response Time as designated for each level of urgency, Red River will:
- Acknowledge the receipt of the support service request
- Open a case with a unique case number
- Provide an estimate on target resolution time
- Have at least one resource working full time on the service request
Contract Information
Contract Number: DIR-TSO-3945
To order any services under this contract, a DIR customer needs to have an approved Purchase Order (PO).
Contacts
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Resources
How To Order
To order any services under this contract, a DIR customer needs to follow the DBITS Ordering Process as described on the DIR website. A Statement of Work (SOW) must be completed and in the form contained in Appendix C. Please contact Samuel Chen (samuel.chen@redriver.com, 512.965.8445) to assist you on completing the SOW and getting your project started.
Pricing
You can find the pricing of our services here.
Warranty
All services provided by Red River are backed by a 30-day warranty. Any defects and service issues will be resolved at no cost within the warranty period.
