Full Suite Of Managed Services For UCaaS Customers
For our Unified Communications-as-a-Service customers, Red River will tailor our managed services to deliver what you need, whether that’s covering the technical basics, or administering your whole system.
Our managed services team has more than 100 experienced engineers working across three US-based Network Operations Centers, all operating 24/7/365. Red River has been a Cisco Master Collaboration Partner for more than five years – we’re experts who deliver exceptional service.
Strategic Solutions
- Base Service:
Every UCaaS customer gets a base managed service with their contract. This base service is for customers who intend to manage all aspects of the system themselves. Red River provides:- One comprehensive monthly bill
- Initial system set-up, in partnership with Cisco
- Dashboard reporting and deep dive analytics
- End User Support Service:
For customers that intend to administer the system themselves, but want Red River to handle end user support. Red River provides:- All end-user tech support
- MACs
- Button mappings and more
- System Administrative Services:
For customers who don’t want to manage their UCaaS system, Red River can tend to all aspects of the system. - First Response and / or Escalation:
We offer a few options tailored to individual customer needs and capabilities. We can take on resolver responsibilities from end-to-end, or the customer’s IT team can start a help ticket at initiation and then escalate it to Red River.
LET’S GET STARTED
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