The Importance of Managed VoIP Phone for Small Business
One of the great advantages of managed solutions is that they can provide small businesses with enterprise-grade technology. Today, as small businesses are increasingly competing directly with large, global companies, it becomes even more necessary for small businesses to have the technological edge. Managed VoIP services can help.
Reduce Your Budget with Managed VoIP Services
Many companies save anywhere between 50 percent to 70 percent of their monthly costs through managed VoIP services. Small businesses can save money and reduce their budgets by choosing VoIP services over traditional telecommunications.
Traditional telecommunications systems are expensive because they rely on costly on-premises hardware. This hardware has to be purchased upfront, maintained and then ultimately upgraded and replaced. But a VoIP system for small business use is going to require minimal hardware; it’s a software-based, internet-based system. Consequently, there are tremendous cost benefits.
Free Your IT Department through Managed VoIP Services
The IT department of a small business is almost always busy. They have to resolve employee help desk tickets, perform upgrades and installations, complete routine maintenance and ensure that security and other optimal policies are in place. The last thing they want to do is help troubleshoot a telecommunications system.
With managed VoIP services, everything is handled for you. You can outsource the management of your telecommunications system, so you can instead concentrate on doing business. Your IT department will be able to function more effectively because it won’t constantly be running back and forth troubleshooting communications issues — and your employees will get the service and answers they need, fast.
Connect to Your Employees Where They Are with Managed VoIP
Small businesses often have employees spread out across the world. You may have employees working from home, working remotely in other cities or states or working from another country altogether. But how do they connect? With managed VoIP services, it will be trivial to have employees connecting from anywhere at all.
VoIP services are the most remote-friendly solution. Traditional telecommunications systems have to be used in-office, but VoIP solutions can be keyed into anywhere there is internet access. Employees can complete calling services, customer support and inter-office chat from the comfort of their own home or even a coffee shop.
This also makes it possible for you to expand the reach of your business far beyond your geographic location. You can even get rid of your brick-and-mortar offices entirely.
Improve Your Call Quality and Call Options with Managed VoIP Services
VoIP services are higher quality — they have greater levels of data transmission. But even better, they provide superior calling options. If you want to interact with clients and vendors, you need to be able to do it in the way that’s preferred for them.
VoIP services can support integration with video calling, teleconferencing and more. They can provide presence information and call forwarding, as well as call queueing. They ultimately make it easier for clients to connect with employees, which in turn makes it easier for employees to communicate with large volumes of clients. And, at the end of the day, easier communication builds relationships and builds success rates.
Improved Security through Managed VoIP Services
Security and privacy concerns are absolutely at the forefront for most businesses today. Managed VoIP services will be continually monitored, optimized, audited and improved, to ensure that they are still as effective and as secure as the day they were implemented.
Many small businesses could be destroyed by a single large data breach. In fact, most small businesses that experience a major data breach will shut down within five years. This is because data breaches are very costly. Managed VoIP services can be end-to-end encrypted and secured, as well as monitored for suspicious activity. An MSP can actively work with you to ensure that your system is proactively protected.
Stay Ahead of the Competition with Managed VoIP
And there’s another consideration. Even if you aren’t using managed VoIP services for the advantages above, your competition likely is. And if your competition can do things faster, cheaper and more effectively, they are going to outpace you. As technology continues to improve and move in the direction of managed services and as-a-service solutions, it becomes critical to follow suit. Otherwise, you won’t be able to compete with the competition’s reduced overhead.
Of course, there are some advantages and disadvantages of VoIP technologies. VoIP isn’t going to be the best solution or a necessary solution for every business. Some companies will even be able to get by with cellular phones or internet communications alone.
But for the most part, managed VoIP systems are tremendously powerful options for all companies — small businesses included. A VoIP phone system for small business platforms will provide a complete telecommunications infrastructure through the internet.
If you’re wondering whether VoIP solutions might be right for your organization, we can help. Contact us to find out more about your options.
