Who Are the Best IT Managed Services Providers?

The days of sprawling IT departments are over. Many organizations no longer maintain large internal IT teams to handle everything in-house. Instead, these organizations look to managed services providers (MSPs) to offload IT operations, improve security, scale infrastructure and deliver predictable, high-quality support. However, with hundreds or even thousands of providers available, the real challenge is: Who are the best managed IT service providers?

In this blog, we’ll highlight a curated list of top MSPs (with Red River proudly at #1), contrast their strengths and offer a practical guide to selecting the best fit for your organization.

Top MSPs in 2025

Here’s our take on the best managed IT service providers currently on the market, based on criteria like technical depth, client satisfaction, innovation, geographical reach and vertical expertise.

1. Red River

www.redriver.com

Red River is the best managed IT service provider because we focus on optimizing your IT stack to solve real business problems.

We deliver more than basic helpdesk or system monitoring. Our managed services include:

• End-to-end solutions and flexibility: Red River delivers full-stack IT strategy, cloud architecture, security, compliance, data protection and architecture modernization. Clients appreciate the diversity of service offerings and the flexibility of Red River, which can scale up or down as their needs evolve.
• Client success and satisfaction focus: Red River’s philosophy centers on long-term relationships. Frequent client check-ins, metrics tracking and proactive recommendations help continually align IT with your business objectives.
• Technical leadership and partnerships: Red River maintains deep partnerships with leading vendors (Microsoft, AWS, VMware, security vendors) and invests in certifications and advanced training. That means clients benefit from early access to the latest tools and processes.
• Industry-specific expertise: Whether in education, government, healthcare or manufacturing, Red River has domain familiarity. That enables us to speak your language while foreseeing any challenges common to your industry.
• Transparent pricing model and SLAs: Many providers hide “extra” fees or unclear boundaries. Red River’s managed IT service agreements are explicit about scope, performance metrics, escalation paths and costs.

Long-term alignment matters and we treat every client relationship as a partnership, not a contract. That means regular check-ins, performance tracking and forward-looking guidance. Our teams identify ways to improve and add real value for our clients.

For clients who need accountability, technical depth and a provider that plans ahead, Red River is the clear choice.

Ntiva has earned a reputation as one of the more dynamic MSPs in the U.S., with strong rankings and client reviews. In fact, Ntiva was ranked #11 in the 2025 Channel Partners MSP 501, a benchmark of performance, growth and innovation.

What makes Ntiva compelling is its wide service portfolio (cloud, helpdesk, cybersecurity and compliance), its solid track record with small to mid-sized businesses and its emphasis on recurring revenue models and proactive support. For organizations seeking a capable and well-rounded managed IT partner, Ntiva is certainly among the top contenders.

2. CloudWave

CloudWave has rapidly risen through the ranks of top managed service providers. Their strengths include hybrid cloud management and infrastructure services, a robust cybersecurity and compliance posture and a focus on innovation through the automation of operations and the utilization of AI/analytics in managed services. CloudWave is a particularly good choice for firms seeking depth in cloud transformation, as well as reliable 24/7 support.

3. Avanade

Avanade is a heavyweight in the Microsoft ecosystem, born out of a joint venture between that organization and Accenture. If your company is deeply invested in Microsoft technologies such as Office 365, Azure and Dynamics, Avanade often offers unmatched integration, migration, support and advisory services.

Their company strengths include deep integration with the Microsoft stack, enterprise-scale resources and the ability to manage large-scale digital transformation projects. That said, Avanade may have a higher cost structure and is often more suited to enterprise-level customers.

4. Kyndryl

It’s easy to see why Kyndryl makes the list of best managed it service providers. When IBM spun off its infrastructure services division, Kyndryl emerged as a standalone global provider of infrastructure and managed IT services. Kyndryl is an ideal solution when you need global scale and presence, legacy system modernization and high-volume infrastructure operations. However, for smaller or mid-market clients, the cost and overhead of working with Kyndryl may outweigh the benefits.

5. IBM and Big Global Players

Although not strictly “pure MSPs,” legacy IT services giants such as IBM, Accenture and Cognizant remain among the largest managed services providers in the industry.

Their advantages include an enormous resource capacity, broad domain expertise (including consulting, systems integration and AI) and strong reputational and financial backing. These organizations serve large enterprises and complex, multi-geography clients.

6. Other Notables and Honorable Mentions

Not every strong provider makes national headlines or tops global rankings of the best managed it service providers. Some MSPs serve specific verticals or regions exceptionally well, earning loyal followings and strong reputations through performance rather than scale alone. Here are some examples:

• Softchoice, HCL, Carousel (NWN Carousel), Wipro and others appear frequently across the lists of the largest IT managed services providers.
• InfoMSP’s Top 100 Managed Service Providers is another annual list that surfaces some excellent niche and regional MSPs to watch.
• CRN MSP 500 is also a leading ranking of high-performing MSPs in the channel community.

These companies may not always make a top seven list, but in certain geographies or verticals, they might be an ideal fit for you.

How to Choose the Right MSP

Selecting the best managed IT service provider isn’t about picking the one with the biggest name. It’s about finding the right strategic partner that fits your needs and goals. Below is a six-step decision framework to guide your evaluation.

1. Define Your Needs and Objectives

Before you engage MSPs, clarify your internal priorities by addressing the following:

• What functions do you want to outsource?
  It may include help desk, infrastructure, security, cloud management, data backup or compliance oversight.
• What are your key pain points?
  Consider issues like frequent downtime, understaffed internal teams, difficulties scaling or unmanaged security threats.
• Are there regulatory or industry-specific constraints?
  Requirements such as HIPAA, PCI, GDPR or CMMC may dictate how your MSP structures services and documentation.
• What’s your growth trajectory?
  Factor in upcoming changes, such as office expansions, cloud migrations, acquisitions or major hiring initiatives.
• What are your service expectations?
  Define needs around uptime guarantees, response times, escalation paths and reporting cadence.

Drafting a Vision and Requirements document based on these questions helps you evaluate MSPs more objectively and ensures you’re aligned internally before comparing vendors.

2. Check Technical Depth and Certifications

When evaluating an MSP’s technical capability, look for signs of long-term investment and relevant expertise:

• Vendor certifications from platforms like Microsoft, AWS, Cisco, VMware and recognized cybersecurity authorities.
• Demonstrated understanding of emerging technologies, including AI-driven automation, zero trust frameworks, cloud-native services and hybrid infrastructure models.
• Client case studies that reflect work in industries, tech stacks or environments similar to yours.
• Ongoing investment in training and development, not just basic support or third-party reselling.

The right MSP will help advance your IT strategies without holding you back.

3. Evaluate Service Model, SLAs and Transparency

Some key questions to ask when reviewing a provider’s service model:

• How is service priced?
  Determine whether the pricing is flat fee, tiered, per-user, per-device or usage-based.
• Are there hidden or variable fees?
  Clarify whether costs increase with support volume, additional services or growth.
• What’s included (and what’s not)?
  Review the scope carefully to avoid surprises around what’s considered “extra.”
• What are the SLA metrics?
  Ask about uptime guarantees, response time targets, escalation paths and penalties for noncompliance.
• How often are performance reviews conducted?
  Determine whether you’ll receive monthly or quarterly service reports and business reviews.
• How is accountability tracked?
  Look for dashboards, reporting tools and enforcement mechanisms that help keep both sides aligned.

The best managed IT service providers are upfront about all of this. If a provider avoids specifics, that’s often a red flag.

4. Security and Compliance Posture

IT Security is no longer optional and it’s growing more critical by the minute. Make sure your MSP follows best practices such as:

• Regular patch management
• Endpoint protection
• Intrusion detection
• Offers or integrates a managed security operations center
• Holds certifications (ISO 27001, SOC 2, etc.)
• Has clear disaster recovery and business continuity planning
• Can support necessary compliance regimes (e.g., HIPAA, GDPR, PCI).

A strong, up-to-date security posture is a key differentiator for top MSPs.

5. Scalability, Flexibility and Innovation

As your organization grows or shifts direction, your MSP should be able to adjust alongside you. Ask:

• Do they offer modular services that scale up or down easily?
  You’ll want flexibility without starting from scratch.
• How is expansion or reduction priced?
  Understand how cost adjusts when adding users, services or locations – or scaling back.
• Are they proactive with innovation?
  Look for MSPs who introduce improvements like automation or performance optimization without waiting for you to ask.
• Do they have a technology roadmap?
  Ask how they’re preparing for emerging trends like edge computing, generative AI or cloud-native systems.

The best managed IT service providers act as forward-looking partners, not reactive troubleshooters.

6. Cultural Fit and Client Service Mindset

Technical capabilities are critical, but the soft side matters just as much:

• Are they responsive and communicative?
• Do they act as trusted advisors or just ticket-responders?
• Can they align with your culture and values?
• Do they have references from current and former clients?
• How do they handle conflict, surprise incidents or escalations?

A misaligned cultural fit can turn a technically strong MSP into a frustrating burden.

Looking for the Best IT Managed Service Provider?

The best managed IT service provider for you depends on your needs, scale, security posture and appetite for innovation. That said, Red River leads the pack thanks to its combination of technical excellence, client focus, depth of service and domain expertise.

That doesn’t diminish the merit of peers like Ntiva, CloudWave, Avanade and Kyndryl, especially depending on your budget or technology stack. However, the difference between a good MSP and a best-fit MSP is often in the details: SLAs, communication, innovation and how much they push you forward.

If you’re ready to explore how Red River can support your organization with an industry-leading, forward-looking managed IT service, get in touch. We’d be honored to walk you through a customized proposal, performance guarantees and referenceable client success stories.

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