9 Reasons You Need a Business VoIP Phone Service

Nearly every business today runs on technology and communications. So, why not look at the intersection between the two?

For many businesses, VoIP telecommunications provides superior connectivity, reliability and scalability. With VoIP, businesses can customize their telecommunications array (even on-the-fly), reduce their costs and ensure that customers feel they are always able to connect.

Let’s take a look at some of the most important benefits of a business VoIP phone service.

1. A VoIP solution is affordable and cost-effective.

When considering the cost of a business VoIP service, you’re generally comparing it to two things: traditional telecommunications and cellular service. A VoIP solution is nearly always a fraction of the cost of traditional telecommunications panels. You don’t need any of the embedded hardware, you don’t have to maintain it, and you don’t have to upgrade it.

And compared to cellular service, VoIP is far more effective; cellular service requires you to pay for your minutes and your data, while VoIP works through a standard internet connection. VoIP is both more cost-effective to set up than traditional telecommunications and less expensive to operate.

2. VoIP solutions can connect seamlessly to other telecommunications devices.

It’s simple and easy to connect your VoIP solutions to your customer relationship management software, collaborative solutions and cellular phones. VoIP solutions can be designed to redirect to smartphones or tablets, and otherwise integrated into computer systems. This makes it easier for employees to communicate in the ways that are most effective to them.

3. VoIP doesn’t have expensive international calling fees, making it better for a truly global business.

If your business does international calling, VoIP is going to be less expensive for you. Because everything is done through the internet, you don’t have expensive international calling costs. These international calling costs can become tremendously costly for those who are still on traditional telecommunications lines.

4. VoIP is the remote-friendly solution for telecommunications.

More people are working from home today than ever before. And businesses need to be able to support workers who are either working remotely or are working on flextime. VoIP can be used from anywhere, and a VoIP system can be integrated into anything that has an internet connection, whether it’s wired or Wi-Fi. A VoIP solution will make it easy for both in-office and out-of-office employees to still use the same telecommunications system.

5. VoIP can be scaled very quickly as a business grows.

When you scale a traditional telecommunications service, you have to physically add new lines. But when you scale a business VoIP service, you just need to let your provider know. VoIP can be scaled both up and down quickly, which is vital for companies that are going through tumultuous times such as aggressive growth.

6. VoIP services can be integrated into video conferencing, conference calls, call queues and more.

Today’s customers expect to be able to connect with employees on their terms. They may want to text, instant message, video conference, conference call or otherwise connect based on their personal preferences. VoIP solutions make a telecommunications array extremely flexible, as VoIP solutions can be directly integrated into multiple methods of communication.

7. VoIP services are extremely stable, reliable and robust.

When your telecommunications system goes down, you go down. When your cellular service goes down, you can’t make calls. But VoIP services are very stable and reliable, which is critical for businesses that do a lot of their business through customer service and support.

VoIP services can be designed so that even if the main data line goes down, there can be a failover line that will likely still be up. This ensures that your company remains active.

8. VoIP solutions are easy to troubleshoot from anywhere.

Your VoIP company doesn’t need to be in your city. It doesn’t even need to be in your state. You can have a VoIP company from anywhere in the world and they’ll be able to manage your installation as though they were there. This allows you to ensure that you’re getting the best deal, the best prices and the best service.

9. VoIP solutions improve your general connectivity and customer service.

The bottom line is that VoIP solutions provide more options for your customers. And when your customers can contact you, they can develop better relationships with you, and will ultimately get superior service. VoIP solutions are a superb way to improve the connectivity of your business and reduce frustration for your employees. Even better, VoIP solutions can be integrated into any existing infrastructure with ease.

Whether your business is currently on a hard-wired telecommunications line or it’s just trying to get by on cellular phones, there are a lot of benefits of VoIP for business. To find out more about the advantages of VoIP for business, connect with us today.