8 Key Digital Workplace Services to Help Big Businesses Go Digital
There’s no question that the COVID-19 crisis changed the way we work. The biggest change was in where we conduct daily tasks.
- In 2019, just 6% of U.S. employees worked from home.
- By 2023, 12.7% of the U.S. workforce will work remotely. 28.2% are in hybrid work models.
- Predictions show by 2025, 6 million Americans will work from home.
This new work model initially pressured tech teams who scrambled during the pandemic to expand IT architectures to include remote workers and their devices. Today, our forced remote work experience is now the new normal. Tech teams now have an opportunity and a mandate to expand and shore up end-to-end architectures that are now a permanent part of most organizations.
The task for IT teams is to give workers what they need in their home offices to increase productivity. But how can they improve digital workplace collaboration and create a more secure professional environment for their workforce — wherever work gets done? What digital workplace services tools can help facilitate this goal?
Embracing Digital Workplace Collaboration
Employees today want to work from home. Six in 10 remote workers say they’ll switch companies if forced back into an office. At the same time, more than 30% say they’re using outdated, cumbersome systems that simply aren’t designed for digital workplace collaboration. What do these workers want?
- Flexibility to work anywhere, anytime
- Seamless interactions from all their preferred devices
- Easy collaboration from internal to external partners
- 24/7 support if they need it
- A holistic, integrated digital experience
Employers must balance these needs against the needs of the business:
- Airtight security on data and devices.
- ROI in the form of end-user productivity.
- Compliance with all regulatory rules.
- Reduced outages and downtime across a dispersed workforce.
- Lowered costs and decreased complexity in managing IT architectures.
- Increased employee engagement and satisfaction.
Is there a way for companies and their remote work employees to meet all these goals? The answer lies within the idea of digital workplace services to create a more flexible yet connected IT architecture.
Top 8 Digital Workplace Services
Digital workplace services are a set of tools to help remote and hybrid employees function in a more efficient yet secure IT environment. These tools foster digital workplace collaboration in a seamless effort to keep your employees productive and supported. Digital workplace services also help overburdened IT teams handle the additional work to support on-premises, hybrid and fully remote employees.
When executed correctly, these innovative tools offer numerous benefits to employees and their companies:
- Improved collaboration
- Enhanced productivity
- Flexibility
- Cost savings
- Real-time data
- Compliant, secure architectures
- Better knowledge sharing
- Improved employee engagement
- Scalability
- Integration with existing platforms
- Analytics and insights
Organizations that adopt a digital workplace services model have an innovative menu of services provided by third-party vendors to achieve their transformation goals. For example:
- Automation and workflow software eliminates manual tasks and lessens errors. This set of tools automate workflows that bog organizations down and can route tasks and approvals during complicated processes.
- Digital collaboration tools foster workplace communication at the speed of the internet. These software platforms include file-sharing, project management, email, instant messaging and video conferencing.
- Mobility software eases the transition across devices, from laptops to smartphones to tablets. These tools offer mobile device management (MDM) and mobile application management (MAM) to help with access and security.
- Virtual desktop infrastructures (VDIs) establish a cloud environment for applications, promoting a seamless experience across different devices.
- Omni-channel support offers end-users access to digital help desk features such as self-provisioning and automated chatbots.
- Self-service portals give your workforce a centralized hub for onboarding, knowledge sharing, HR tasks and IT support. These tools help remote workers solve their problems independently without live IT support.
- Document management software creates a centralized repository for collaboration and storage.
- IT service management (ITSM) tools facilitate the management of IT-related services, from incident management and trouble ticketing to change management.
These digital workplace tools can help support your remote workforce while keeping your data safe. As a leading provider of digital workplace services, Red River can help your business improve the experience of your remote employees.
Red River’s Digital Workplace Services
Red River is a certified partner with multiple leading providers of digital workplace technology like Microsoft and AWS. Our digital workplace collaboration tools break down the remote work silos that threaten the cohesion of your dispersed teams. We offer guidance and support for the Microsoft 365 suite to improve teamwork. Our remote workforce assist program makes getting remote employees up and running in a secure, seamless and efficient technology environment easy. Some of the services we offer include:
- Collaboration software and support to enhance remote productivity like M365, TEAMS, WebEx and others.
- Design-led engineering leveraging persona-based services and end-user journey mapping to address remote workers’ individual needs and job requirements.
- Hyper-automation and AI for automating the redundant tasks that slow down your employees.
- Omni-channel support, includes a 24/7/365 help desk and on-site, live and intuitive self-service options.
- Predictive to ensure end-users get the best experience from their devices.
- Compliance and security support to ensure end-user and corporate data.
- Advanced tooling and processes for managing the end-to-end user experience.
- Cloud-based tools for flexibility and scalability.
Red River’s managed services team can help you improve digital workplace collaboration. If you’re ready to improve the experiences of your remote employees and streamline their productivity, Red River can help. Contact us today.
Q&A
What is digital workplace collaboration?
Digital workplace collaboration refers to using digital technologies and tools to facilitate communication, cooperation and teamwork among employees within an organization. It leverages various digital platforms and software solutions to enhance productivity, streamline processes and improve overall efficiency.
How can improved digital workplace collaboration help my business?
Seamless digital workplace collaboration breaks down barriers to communication, encourages teamwork and supports a more agile and flexible work environment, whether employees are working remotely, on-site or a mix of both. It has become increasingly essential in modern workplaces, especially with the rise of remote work and geographically dispersed teams.
