How Much Does ServiceNow Cost?

Many businesses that face challenges with IT budgets and staffing often decide to contract with third party providers to help fill in the technology gaps present in their organizations.

For the most part, this strategy increases efficiency, productivity and profitability, enabling companies to better allocate their budgets toward other important projects or priorities. However, it can still be challenging to identify the right tech strategy or right platform.

One potential technology platform option many companies opt to leverage is ServiceNow. In this blog post, we’ll take a closer look at what ServiceNow licensing entails and what those costs might look like for your organization.

What is ServiceNow?

Founded in 2003, ServiceNow is a company that provides tools within a cloud-based workflow automation platform to empower enterprises to automate and streamline many of their routine management workflows.

Powered by AI technology, the following options can be integrated into a company’s overall IT strategy:

• ServiceNow IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Information Technology Business Management (ITBM)
• Customer Service Management (CSM)
• Information Technology Asset Management (ITAM)
• Software Asset Management (SAM)
• HR Service Delivery (HRSD)

Initially, ServiceNow launched as an ITSM designed to automate an organization’s repetitive actions when employees or customers encountered issues and opened “tickets” to obtain resolution. Automation typically speeds this process up and helps to simplify technical problems.

Over time ServiceNow has expanded, still developing its original product; however, it has continuously been adding new options into its sales mix going beyond its initial scope. Today, the company relies on its partners for sales and implementation of its product.

Benefits of ServiceNow

Organizations opting to integrate ServiceNow products into their IT strategies quickly find they gain access to many benefits. Leveraging Service now will help you to:

Deliver automation of routine processes

When your company utilizes ServiceNow, it can streamline your employees’ daily workload by providing purposeful automation of routine tasks. This frees their time to focus on other priorities, such as your company’s core competencies or other strategic initiatives you want to put emphasis on.

Gain ability to automatically prioritize and assign work

Traditionally, managers spend large amounts of time delegating work. When leveraging ServiceNow, the system can automatically assign incoming work requests based on personnel availability and skill level, empowering your managers to focus on other important tasks needing a more personal touch.

Consolidate numerous IT systems into one architecture

Should you decide to invest in ServiceNow, you’ll quickly find its ability to offer seamless integration as one of its most valuable features because you can easily integrate ServiceNow with other tools and platforms you use. This enables you to centralize your data and workflows in one singular location, giving you better control, along with complete transparency. No more decentralized information and inefficient processes – everything is accessible at your fingertips.

Enjoy better collaboration

Collaboration is an important component of the modern workplace. When you integrate ServiceNow into your IT strategy, your team can enjoy stronger collaborative capacity, increasing your organization’s productivity levels.

Gain stronger decision-making capabilities

Due to its intuitive design, ServiceNow offers your key personnel better abilities to access and utilize data to assist them as they make decisions. It also provides them with real-time analytics, allowing decision-makers to receive current data to help them make informed decisions quickly when they need to.

Enjoy high level of scalability

Due to its cloud-based design, ServiceNow is highly scalable, providing you with the ability to grow without concerns regarding constraints in your company’s IT infrastructure. Furthermore, the platform is very flexible. You can customize it to ensure everything aligns with your organizational goals and objectives.

Other benefits ServiceNow offers include lower operational costs, full transparency of all projects, robust security, enhanced risk mitigation (to ensure compliance), improved service delivery, cognitive AI capabilities and betterment of incident management. Generally speaking, integrating ServiceNow products into your IT strategy provides you with a simplified experience, along with organizational agility.

To implement the ServiceNow platform, you’ll need a good team. However, all is not lost if you do not have the staff to manage it. By working with a managed services partner (MSP), you can reduce costs and make it an affordable option since hiring a team is more expensive than working with an MSP.

How Much Does ServiceNow Cost?

While it’s easy to immediately see the benefits you can enjoy by investing in ServiceNow, including the high probability it can ease the stress on your company’s budget and yield a good ROI for your business. However, it is not easy to provide a specific quote since ServiceNow doesn’t publicly share how much its products cost.

Due to the many complexities associated with installing and configuring hardware, software, networks, cybersecurity, development and other workflow-related processes, it’s difficult to estimate costs offhand. Because of these and other factors, it can also be difficult to know what options are available, even with cloud-based solutions.

As a result, ServiceNow’s pricing model is highly complex, using a variety of factors to determine price, including but not limited to your:

• Industry
• Geographical region
• Company’s size
• Product preferences
• ServiceNow licensing needs (e.g. number of licenses and types of licenses)

To assess how much ServiceNow will cost you, you will need to speak with a ServiceNow partner, like Red River, to wade through the intricacies of the platform. Our expert team members would be happy to sit down with you and learn more about your company’s current IT infrastructure and your objectives.

Ready to Learn More About ServiceNow? Red River is Here to Help You!

Integrating or transitioning to new IT platforms comes with many complexities. Many organizations don’t know their options. Even if they know the available options, they must decide which one is the best to invest in.

Red River is one of ServiceNow’s certified partners. If you’re seeking to invest a portion of your IT budget to determine the best ways to streamline your technology to gain better efficiency, productivity, security, productivity, along with other improvements, you may find ServiceNow offers exactly what you need.

To learn more about ServiceNow, its benefits and logistical factors involved, contact Red River today. Our professional team members can also go over your options with you and provide you with a quote.