ENHANCING THE DIGITAL WORKSPACE
We believe technology is meant to improve the end user experience, not hinder it. IT can be a major pain point for users, creating downtime and frustration. Red River provides a full range of ongoing services, including technology support services and end user device management, to ensure a seamless help desk experience, expert support, and device management so that users can get back to what matters most.
CONTACt US TODAY
Service Desk
Your service desk can make or break your IT experience. As collaboration tools and systems get more complex, it drives the need for faster response times. Red River’s knowledgeable help desk services staff offers comprehensive information technology support services, possessing the protocols and technical expertise to support all your systems and enhance end user support across the organization..
Red River provides:
- Help Desk Services
- Intelligent Service Desk
- KB+Self-Service Support
- AI/Chatbots
- Microsoft 365 Support
Endpoint Computing
Deploying new devices and managing the lifecycle of your current devices can demand extensive time and energy from your team. Red River specializes in end user device management, offering services such as auto-provisioning new endpoints, asset management, and comprehensive device lifecycle management, ensuring your deployments are faster and more efficient, maximizing the value from your technology investment..
Red River provides:
- Image Deployment & Management
- Auto-Provisioning Services
- Asset Management Services
- Lifecycle Management
Virtual Desktop
Red River can assist you in transitioning to and maintaining VDI (Virtual Desktop Infrastructure) solutions, leveraging cost savings, decreasing security risks, and improving disaster recovery. We deliver expertise across a range of solutions to bring you the right technology for the job.
Red River provides:
- AVD
- AWS Workspaces
- Citrix
- VMware
Deskside Support
Our end user services extend support across your entire organization, regardless of complexity. Whether you need support for highly secure users, ongoing dedicated in-person support, or routine onsite help desk visits, Red River can expand to serve you where you need it most.
Red River provides:
- Dedicated Onsite Support
- Emergency Dispatch Support
- Scheduled Onsite Support
- Persona-Based Services
- Customer Service Centers
- Secure Storage Lockers
- Classified Support Services
Unified End Point Management
Seeing the whole “digital picture” provides organizations a major advantage in identifying vulnerabilities, accessing resource use, and ensuring proper security practices. Red River can support your entire ecosystem with end user experience management solutions and a single interface for managing configurations, security, and applications.
Red River provides:
- Device Management
- Patch Management
- Configuration Management
- Endpoint Security
- Endpoint Backup & Recovery
- Internet-of-Things
- Mobile Device Management
- Mobile Application Management
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GET STARTED
INFO@REDRIVER.COM
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