Red River’s Impact on Our Customers: Commercial Sales
Receiving adequate medical treatment can cost more than time and energy, as many clinics and hospitals work tirelessly to assist their patients and work with them on finding a cost-effective approach to provide them the medical attention they need to sustain their quality of life. One company working to improve the quality of life for all is DECO Recovery Management, a modern healthcare organization that collaborates with hospital administrations to maximize their Revenue Cycle Management Systems (RCM) and improve the process of obtaining payment for medical services. In response to the COVID-19 pandemic, one of the primary goals for DECO was to move away from their on-premises model and instead, harness the power of a modernized remote workforce and all-virtual capabilities.
“Within a matter of days our customers had to quickly adapt to remote work environments for their employees,” explains Sara Siddiqui, Manager of Partner Alliances for Red River. “We worked with our strategic partners, engineering team and sales to create a solution for a seamless transition to a remote work environment. This would help them continue with their day-to-day business operations.”
The Challenge
To maintain critical IT processes throughout the pandemic, the DECO file system had to have their files moved to the cloud. Although Red River was initially brought on to maintain and provide added support to their phone systems in 2019, the scope of work changed and developed into a highly dedicated effort focused on providing a total modernization of DECO’s IT environment and back-office infrastructure. Rather than simply upgrading legacy IT equipment, DECO’s systems needed a slight revamp in order to withstand the wake cast by the coronavirus. In addition to many other organizations, DECO was looking to migrate to a full Software-as-a-Service (SaaS) cloud-based infrastructure where files would be securely backed up and accessible from anywhere.
The Solution
In order to move away from their on-premises model and effectively incorporate modern remote workforce capabilities into a virtual desktop interface, Red River enabled the use of the Microsoft Office 365 suite alongside Red River’s own remote workforce capabilities. As part of the solution, Siddiqui said that Red River’s Remote Workforce Assist can be used to quickly and securely enable end-users to connect from remote workspaces with a reliable connection.
“Red River’s Remote Workforce Assist provides a comprehensive, quickly deployable solution for a remote workforce,” said Siddiqui. “We can deliver and manage all the essential tools needed to keep productivity, collaboration and communication on track.”
Along with moving their on-premises infrastructure to Microsoft Office 365, Red River and DECO decided on a 3-step upgrade that would quickly and securely enable end-user remote workspaces:
- Adopt OneDrive for Business and SharePoint Online
- Upgrade unified communications tools to Microsoft Teams with VoicePlus
- Deploy Red River’s ‘Mobility Plus’ managed service
Through the Windows 10 virtual desktop, Red River can manage the virtualization, deployment and scaling of applications to the cloud in minutes by providing the customer with an optimized experience presented via the Office 365 suite. By enabling Office 365, the customer can reap the benefits of programs like Microsoft Teams and maximize their productivity.
- Install OneDrive for Business and SharePoint Online
To ensure that all of their files were easily accessible in the new cloud environment, Red River worked with DECO on leveraging OneDrive for Business as well as SharePoint Online in migrating their entire file server infrastructure to the cloud. Throughout the project lifecycle, Red River supported DECO’s digital transformation from an on-premises model to a completely cloud-based infrastructure built on the Microsoft Office 365 SaaS environment.
“Our team is very unique when it comes to making an impact on customers,” said Siddiqui. “We align and collaborate with all our strategic partner teams, engineering teams and sales teams to solve complex customer business challenges.”
- Upgrade old Unified Communications Solutions to Teams with VoicePlus
Like many other organizations, DECO was looking to invest in a new Unified Communications-as-a-Service (UCaaS) tool that could replace their current premises-based solution. Taking stock of this, Red River engineers worked hard to integrated Microsoft Teams across DECO’s entire user base while also integrating VoicePlus managed services to significantly improve calling capabilities and foster more productive meetings. Through the modification of their traditional phone system and upgrading their premise-based solution to a new Unified Communications (UC) tool, DECO was able to custom-tailor their Teams calling capabilities for a designated group of users with specific phone extensions to make outside calls. With Red River’s help, DECO could shift their focus onto the processes that are truly imperative to achieving mission success.
“The impacts that our teams and our partners make for our customers are mission critical,” said Siddiqui. “We managed the customer’s needs and helped them transition to a remote work environment so they could continue with their operations.”
- Utilize “Mobility Plus” Managed Service
After migrating all their data into Office 365, Red River deployed InTune for mobile device management and Azure MFA for identity protection as part of Red River’s Mobility Plus managed services. By leveraging both InTune and Azure MFA for authentication, Mobility Plus enabled conditional access for all DECO employees, regardless of location, network or IP address. This means that remote users would be asked to provide authentication, while on-site workers simply need to be on a device enrolled in InTune. After Red River helped move their back-office applications into Office 365 SaaS, DECO employees would no longer have to stress about how to connect from a remote location by logging in through a Virtual Private Network (VPN), or how they might go about storing sensitive documents in the cloud.
“When we come together to help solve customer challenges like this, we work as a team with our partners, the engineers and the sales department to make an impact that’s built to last,” said Siddiqui. “So long as their employees have access to the internet, their teams can work uninterrupted from any location.”
Results
As opposed to spending valuable time and money on a complete overhaul of IT hardware, Red River was able to digitally transform DECO’s legacy environment by fully utilizing Microsoft Office 365 and giving them the tools they need to thrive as a business. With their new Office 365 SaaS environment, DECO was able to move their entire file server over to the cloud without data loss or business disruption and eliminate reliance for an on-premises based phone system.
With Red River’s help, any business can modernize their infrastructure and outfit their business with the tools and resources necessary to increase collaboration and allow for employees to work from virtually anywhere.
To find out more about Red River’s work in the Commercial space, visit https://redriver.com/markets/commercial to read more.
