6 Benefits of Unified Communication Solutions
What is UCaaS? UCaaS stands for Unified Communications as-a-Service — a consolidated communications offering that is becoming critical to the way that many organizations operate. UCaaS provides a single, consolidated system through which organizations can handle their communication activities, whether employee-to-employee or employee-to-customer. With a UCaaS system, organizations can combine cloud phone systems with collaborative tools and customer relationship management (CRM) suites.
Here are some of the benefits of unified communications.
1. Your organization can become platform and device agnostic.
UCaaS is provided as-a-service through the cloud, which means that employees are able to connect to their UCaaS system from virtually any device and any platform. This is especially important, as ever-increasing numbers of employees are working from home. They’ll be able to take a call from their cellphone, tablet or laptop, and still be working withing the exact same system. Employers can spend less time and money investing in and micro-managing hardware and devices, and more time on what matters.
2. You can integrate your communications system for improved efficiency.
UCaaS integrates channels such as VoIP, chat and email, making it easier for employees to switch seamlessly between modes of communication. Employees are better able to relate to each other and to potential clients because they are able to connect with them through the channels that make most sense; they don’t need to make a call when an email would suffice. Further, employees are able to have more control over their own systems and their own workflow.
3. Remote workers will be able to connect with each other from anywhere.
Remote work is becoming more popular. With UCaaS, remote workers don’t need to worry about landlines or company phones, or accessing their work files through finnicky portals. Instead, they can connect with ease through the UCaaS system. Remote workers will be able to work with other remote employees as though they were in the same office, rather than having to worry that they’re being left out of the loop or missing something. And when remote workers can connect with each other more easily, it also creates advantages in terms of productivity.
4. Employees can connect in the ways they feel most comfortable.
Often, it’s easier for employees to get their job done if they don’t have to jump on and off the phone. Many modern employees actually hate using the phone; it ties up their time and means they can’t multi-task, which is something that newer generations are particularly good at. Employees are able to shoot off quick emails, instant messages and voice messages without having to connect through methods they find time-consuming or annoying. This makes them more likely to communicate at all.
5. Organizations can develop a better, multi-channel approach to communication.
Because organizations can unify all their channels, they are also able to create an approach that is simpler, faster and more consistent. Employers can ensure that employees are able to connect to clients through multiple channels, and that clients are also able to connect to employees on-the-fly through these channels, thereby providing better customer support and communication. Altogether, this means happier customers and happier employees.
6. Your communications can be subject to advanced analytics.
Finally, since all communications are going through the same platforms, companies don’t need to worry about missing communications and they can analyze the communications that they have. Advanced analytics systems can be integrated with or built into a UCaaS solution, which means organizations are able to perform in-depth analysis and management for the organization’s complete communication system. Organizations are able to take a look at their customer relationship suites, look at engagements between customers, identify customers who are most likely to convert and identify current customers who may require servicing. These advanced analytics can help the organization’s bottom line.
Employees spend 28 percent of their work time dealing with emails alone. The world is built upon communication. In fact, most businesses, regardless of industry, spend the majority of their time on communication. But that doesn’t mean that organizations want to spend their time creating their own communication infrastructure. And they don’t have to. Through UCaaS, organizations are to take advantage of as-a-service delivery of a unified communication service, therefore reaping the advantages of the most advanced communication infrastructure available.
Does your organization want to boost its communication, improve its productivity and engage with its customers like never before? A UCaaS can help. Contact Red River today to find out more about the advantages and how it can help you.
