The Union of Service Delivery and Business Outcomes
From pre-project evaluation, to the discovery of business goals, through onboarding and adoption, ensuring your success is more than a service — it’s our mission. Red River’s Customer Experience Team provides a different kind of engagement, dedicated to driving greater user adoption, business value and overall satisfaction.
Our services customers are assigned customer success managers who provide a prescriptive customer engagement throughout the lifecycle of our business relationship. The CX team records key metrics for our customers’ engagements, routinely captures feedback and makes continuous improvements to make sure Red River is always delivering the best possible experiences.
STRATEGIC SOLUTIONS
Customer Experience IN ACTION
OBJECTIVES
Your Customer Success Manager coordinates your business objectives, so every Red River team is working toward the same success point.
SUCCESS PLANNING
We capture the key metrics needed to show successful adoption, deployment, and utilization of the Red River solution.
EXECUTIVE REVIEWS
Organize and deliver the Executive Business Reviews to discuss past performance, adoption of services, project status, budgets, install base reconciliation, and strategic guidance to work towards a seamless renewal.
REDCONNECT
Our customer portal offers self-service for contract details, asset information, project status, news and information.
ADOPTION
Provide leading indicators on your adoption efforts and progress toward achieving your business goals throughout the entire lifecycle. Plans are developed in collaboration with you to increase your adoption as needed and required.
FEATURED SERVICE
Our ELM program is a customer-focused, value-driven initiative designed to deliver the highest rates of return on your technology decisions. We’re not looking for just a sale – we’re helping to ensure you get the highest rate of return on your technology. That means creating a success plan, that includes implementation and adoption goals, identifying and removing the barriers keeping you from your business objectives. There’s no additional contract to sign – it’s our way of adding value to our valued customers.
LET’S
GET STARTED
INFO@REDRIVER.COM
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