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Red River Unified Communications as a Service (UCaaS)
Red River UCaaS is currently provisioned for the California State Teacher’s Retirement System (CalSTRS), with CALNET Product Catalog offerings:
Cloud Assist UC
SKUs: RR-CAUCSYS0K and RR-CAUCSYS1K+ (difference in SKUs is based upon user count, not a difference in functionality)
Description: Technical support for system administration for systems. This includes configuration support, auto-attendant and voicemail support, voice gateway and network related voice services.
Cloud-Hosted VoIP Service Package Without Desktop Handset
SKUs: RR-CV-X
Description: Technical support for system administration for systems. This includes configuration support, auto-attendant and voicemail support, voice gateway and network related voice services.
CalSTRS maintains the license for the Cisco Unified Communications Manager (CUCM), with Red River proving infrastructure configuration (e.g., access protocols from the CalSTRS enterprise network to the Red River UCaaS redundant data center hosting, calling patterns). The infrastructure setup is cloud-based a client does not have access to infrastructure tooling. Red River provides direct support to CalSTRS as modifications are requested. Please refer to the following customer support protocols for access to Red River CALNET support.
Red River does not perform UCM front-end user configuration or support (e.g., user provisioning in Active Directory, user role definition, user “usage” scripts). The following information leads to Cisco UCM-related support information relevant to the front-end user.
Red River Microsoft Teams (MS Teams)
Red River MS Teams is currently provisioned for multiple CALNET client organizations with the following CALNET Product Catalog offerings:
Microsoft Teams Domestic and International Calling Plan with Provisioning Service
SKUs: RR-MTINTL-CP
Description: Microsoft Teams Domestic and International Calling Plan with provisioning and subscription management.
Microsoft Teams Domestic Calling Plan with Provisioning
SKUs: RR-MTDOM-CP
Description: Microsoft Teams Domestic Calling Plan with provisioning and subscription management.
Red River provides a “license resale” for MS Teams. MS Teams is configured based upon the CALNET Form 20 request and may require direct Red River staff to client interaction to provision the client’s MS tenant. Red River does not provide configuration and management of the client’s tenant and does not perform end-user support. The following hyperlink goes to the MS Teams learning portal for more end-user information: Details
Customer Escalation Process:
Details
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